Library Policies
Updated 28 September, 2020
Library Policies
General Library Rules
Loan Rules
Lost or Damaged Items

General Library Rules

  • Mobile phones should be switched to silent or off mode. Only texting is allowed.
  • Eating, drinking and smoking are not permitted in the library.
  • Only food and drinks purchased from the cafe may be consumed within the LearningHub area.
  • Mutilation and theft of library materials are serious offences. Appropriate action will be taken against offenders.
  • All library users should dress appropriately and conduct themselves with decorum.
  • In compliance with the Personal Data Protection Act (PDPA), NIE Library will cease the acceptance of NRIC for verification from 1 Sep 2019 onwards. Please present your library card to enjoy your membership privileges in the Library. 


  • Membership is non-transferable. 
  • Members should check the condition of the materials for missing pages, missing discs or other items before leaving the library. 
  • Members using self-check machines should retain the checkout receipts as proof of borrowing.



  • All items must be returned or renewed before the due date. 
  • Fines are imposed on the next working day after the due date of the item. 
  • All items may be returned through the 24-hour Auto Bookdrop or Book Return Bin located beside Service Point. 
  • Items should not be returned directly to the shelves.



  • Renewals are not allowed when there are outstanding reservations.
  • Please check that all materials are properly renewed as users are still liable for fines of any overdue items.
  • Telephone renewals will not be accepted. 
  • Loans may be renewed at Service Point, Library catalogue or self-check machines.



  • Reservations can be placed for a book item located in Lending and Non-English Collection.
  • Each member may reserve a maximum of 2 titles.
  • You will be notified via email if your email address is provided. Otherwise, you will be notified by mail, once the book is available.
  • The reserved item will be held for 7 days from the date of notification
  • Reservation will lapse after 7 days.
  • The reserved item(s) can be collected at Service Point or Smart Locker. 
  • All reserved items must be collected personally.



  • All materials are subject to recall if they are urgently needed. 
  • A recall email or letter to the borrower initiates an early return of the item immediately or within a specified period of time. 
  • Overdue fines for recalled items are currently charged at $1 / day / item after the recall due date.

Lost or Damaged Items

  • Members are liable for the loss or damage of library materials that are borrowed under their account.
  • See here for the amount payable for lost or damaged items.


Loss of Cards

  • Members must report loss of membership / staff card at Service Point immediately to prevent unauthorised use of the card. 
  • Members will be liable for all loans recorded under their account before receipt of the report by NIE Library.