Information Services
Updated 11 September, 2018
Information Services
Document Delivery

Information Enquiries

Library staff provide assistance in locating library materials and specific information such as addresses, statistical information and citation verification.


If you require more in-depth assistance, you may request for a one-on-one research consultation with a library staff. The focus of the meeting is to discuss approaches to doing research on your topic, identify relevant sources for you to get started and provide personalised training on the use of recommended sources.


Service Point: Level 2, Left Wing, Library

Telephone: (65) 6790-3626



Drop us an enquiry

Document Delivery for NIE Staff and Students

This service supplies photocopies of journal articles and portions of books that are not available in the NIE Library, to staff and students. 


  • Please provide accurate and complete citations of items requested
  • Average turnaround time ranges from 1 to 7 working days. However, hard-to-find items may take around 3 to 8 weeks 
  • Documents supplied by RapidILL libraries are free of charge. For documents supplied from other channels, applicable fees vary according to suppliers


Request Document Delivery



Document Delivery for Other Libraries

This service supplies journal articles and portions of books to local and overseas libraries. For libraries requesting for a document delivery supply, please email


Standard Services

  • Processed within 5 working days
  • S$10.00 for the first 10 pages + S$2.00 for each subsequent set of 10 pages; OR
  • 1 IFLA voucher for the first 20 pages + half an IFLA voucher for each subsequent set of 20 pages


Express Services

  • Processed within 1 working day
  • S$28.00 for the first 10 pages + S$22.00 for each subsequent set of 10 pages; OR
  • 3 IFLA vouchers for the first 20 pages + 1 and a half IFLA voucher for each subsequent set of 20 pages


NIE Dissertations/Theses

Purchase of a reproduced copy of an NIE dissertation/thesis is available at a fee of:

  • S$100.00 per title (inclusive of postage); OR
  •  8 IFLA vouchers per title (inclusive of postage)



  • Bankdraft drawn in Singapore currency made payable to National Institute of Education
  • IFLA vouchers are preferred for overseas requests.