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Book Delivery Service

Introduction

Book delivery service to addresses on mainland Singapore is available to members via courier service. Items not offered for delivery are the reserve (red-spot) books, AV materials, current periodicals, closed stacks materials, NIE project reports and theses. The library reserves the right to refuse the delivery of any item from its collection.

Delivery Time

Books will be delivered Mondays to Fridays.  The service will not be available on Saturdays, Sundays, New Year’s eve, the eves of Christmas and Lunar New Year, and public holidays.  Requests received before 10a.m. can be delivered on the same working day.  Requests received after 10a.m. and on days when the service is not available will be delivered on the next working day.  You will receive a follow-up telephone call/email from the Library to inform you of the status of your request and to find out whether we should proceed with delivery arrangements.  You will also be given the tracking number of your parcel.

Delivery Charges

You only need to pay the prevailing courier charges set by the courier service provider (see table below).  The Library will not be charging any processing fees.
 
 

 Type Of Delivery 

 

Size (cm/kg)    

Next day delivery

   Same day 

Documents   

$7             $9               
<60 cm (H+L+W) & max 3kg *
$7
$9
<80 cm (H+L+W) & max 5kg
$9
$11
<100 cm (H+L+W) & max 8kg
$11
$13
<120 cm (H+L+W) & max 10kg
$14
$16
<140cm (H+L+W) & max 15kg
$17
$19
<160 cm (H + L + W) & max 20kg
$20
$22
<200 cm (H+L+W) & max 25kg
$24
$26
                                             ~Information as at 22 Feb 2017

You will pay cash to the courier upon delivery of the books.  Please ensure that someone will be at the address to take delivery of your parcel.  The courier may impose a surcharge etc according to their Terms & Conditions. You might also be billed for unsuccessful deliveries.

In case of unsuccessful delivery, you are advised to contact courier to make arrangements for a second delivery. Please note that the book(s) will be checked out to your account once courier picks up the item(s) from the Library and will remain checked out to your account regardless of whether you have taken delivery of them.

*The weight of the package includes both the books and the packing materials. As a general rule, 3 to 4 hardcover books or 4 to 5 soft cover books of average size and thickness would make up a package weighing around 3kg.

Request Procedure

Please fill in the request form. Do include your library membership details, bibliographic details of the book you are requesting as well as the delivery address.  You will need to indicate your agreement to the terms and conditions of the service before submitting your request.

Loan Privileges

You can request for a book delivery service for any number of books up to your available loan limit. You can also borrow the material(s) that accompany a book, but they will count towards your loan limit. You can also use this service to deliver items that are on hold for you. The usual borrowing privileges will apply.

Fines and Liabilities

Users of the book delivery service are bound by the same library rules and conditions as stated in the section ‘Information for…’ . The usual fines will be imposed on overdue loans. For details, please click on the relevant links below:

 
You will need to bear the costs incurred:
  • should you cancel the request after confirmation
  • once courier picks up the books from the Library, regardless of whether the delivery is successful
  • should the books be lost after you have received them.

You are responsible for checking that the books you receive are in good condition and for informing the courier of any damage at the time of delivery. You may reject the parcel only on the grounds of poor physical condition or damage, others you will still need to accept the book and pay for delivery.

Returning of Borrowed Items

You may return the borrowed books personally at the Service Point.  Alternatively, you may make your own arrangements with a courier service at your own cost for the safe return of the books to the Library.

Enquiries

For clarification, please send your questions to libcirc@nie.edu.sg or call 6790-3627.

 
Last updated: March 20, 2017  

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